King Saud University

King Saud University

Project: E-Transactions and Communications Deanship
Category: ITSM/ITIL Process Assessment and Design

About

King Saud University (KSU), established in 1957 in Riyadh, holds the distinction of being Saudi Arabia’s oldest and most prestigious university.

Renamed in 1982 from Riyadh University, KSU offers a comprehensive array of undergraduate and postgraduate programs spanning diverse disciplines such as medicine, engineering, business, and humanities.

The university is highly regarded for its significant emphasis on research and innovation.

Scope Of Work

This project was initiated to significantly enhance the IT services of King Saud University’s E-Transactions and Communications Deanship, focusing on better alignment with business needs, priorities, and objectives, and ensuring consistent, efficient, and effective service delivery.

The project involved providing ITIL Foundation Training to over 70 employees, conducting a full analysis and assessment of the ITSM system based on ITIL maturity, COBIT 5, and ISO 20000 standards, and the design and documentation of 26 ITIL processes compliant with ISO 20000 requirements. It also included efforts to assist the Deanship in establishing a leading service catalogue, as recognized in the Yasser assessment among KSA universities.

Achievements & Deliverables

This project successfully transformed the E-Transactions Deanship's IT services, achieving a new level of alignment with business objectives for consistent and efficient delivery.
Key accomplishments include empowering over 70 employees with ITIL Foundation Training and conducting a rigorous ITSM system assessment against ITIL, COBIT 5, and ISO 20000 standards.

We further solidified operational excellence by designing and documenting 26 essential ITIL processes.

A significant highlight was enabling the Deanship to secure the top ranking for its service catalogue in the Yasser assessment among all KSA universities, setting a new benchmark for service quality and accessibility.