- Project: Ivanti ITSM Automation Project
- Category: ITSM
About
SACO, or the Saudi Company for Hardware, is a major Saudi Arabian retailer specializing in home improvement and total home solutions.
It’s the largest home improvement retailer in Saudi Arabia and a leading distributor of Ace Hardware products globally.
SACO operates over 35 stores across 19 cities in Saudi Arabia, including large format “SACO World” stores, and offers a vast selection of over 45,000 items
Scope Of Work
This project involved the successful implementation of Ivanti ITSM software to automate key IT service management processes.
This strategic initiative has streamlined and enhanced the handling of Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Service Level Management, and Configuration Management.
The automation of these critical functions significantly improves operational efficiency, service delivery, and overall IT governance.