Al Istidamah Holding

Al Istidamah Holding

Project: IT Strategy Initiatives
Category: ITSM

About

Al Istidamah Holding Company is a Saudi-based investment holding firm that focuses on diversified business ventures across various sectors. As a holding company, Al Istidamah oversees and manages a portfolio of investments, typically in industries such as real estate, finance, technology, energy, and infrastructure.

The company’s primary objective is to drive growth and profitability by acquiring, managing, and optimizing the performance of its subsidiary companies and investments.

Scope Of Work

This project aims to develop an IT Service Management (ITSM) framework along with Service Level Agreements (SLA) and Operational Level Agreements (OLA) to standardize the provision and management of IT services.

Additionally, a change management plan will be created to ensure seamless transitions during IT changes, minimizing disruptions and resistance

Achievements & Deliverables

Our recent strategic initiatives have culminated in the successful implementation of a robust IT Service Management (ITSM) framework, standardizing our service delivery and support processes.
Concurrently, we have significantly enhanced IT policies and procedures, thereby strengthening operational governance and clarity across the organization.

Furthermore, a comprehensive Change Management Plan has been established, ensuring controlled and effective transitions for all IT-related endeavors.
These deliverables collectively underscore our commitment to optimizing IT efficiency, resilience, and strategic alignment.