SAPTCO - Saudi Public Transport Company

SAPTCO – Saudi Public Transport Company

Project: ISO 20000 / ITSM Processes
Category: ISO / ITSM

About

SAPTCO, the Saudi Public Transport Company, is a major transportation provider in Saudi Arabia. Established in 1979, it operates a large fleet of buses, offering both intercity and urban transport services across the Kingdom.

SAPTCO is known for its extensive network connecting major cities and its focus on safety and innovation in its services.

Scope Of Work

This project for the Saudi Public Transport Company (SAPTCO) focused on the comprehensive automation of 15 key IT Service Management (ITSM) processes. The core objective was to streamline and standardize these essential IT processes, thereby enhancing operational efficiency and improving service consistency.

This foundational work directly contributes to building a robust Service Management System (SMS) that aligns with international best practices, aiming to prepare SAPTCO for successful ISO 20000 certification and demonstrate a strong commitment to delivering high-quality, reliable IT services.

Achievements & Deliverables

This project successfully delivered the automation of 15 key IT Service Management (ITSM) processes for the Saudi Public Transport Company (SAPTCO), a crucial deliverable that laid the foundation for achieving ISO 20000 certification.
A significant achievement of this initiative was the streamlining and standardization of these core IT processes.

leading to demonstrably enhanced operational efficiency, a reduction in manual effort, and improved consistency in service delivery across SAPTCO's IT operations.
This foundational work also included the development and documentation of a robust Service Management System (SMS), directly contributing to SAPTCO's readiness for external audit and formal ISO 20000 certification, thereby signifying a strong commitment to international best practices and the provision of high-quality, reliable IT services.