- Project: ITSM/ITIL Process Assessment, Design, and Implementation
- Category: ITSM/ITIL
About
The Saudi Central Bank (SAMA), formerly the Saudi Arabian Monetary Authority, is the central bank of Saudi Arabia.
It was established in 1952 and is responsible for maintaining monetary stability, supporting financial sector stability, and promoting economic growth.
SAMA’s functions include issuing the national currency, supervising financial institutions, formulating monetary policy, and managing foreign reserves.
Scope Of Work
This project’s primary objective was to conduct a comprehensive assessment of the current IT Service Management (ITSM) maturity level within the Information Technology department at the Saudi Central Bank (SAMA).
The assessment specifically focused on 19 key ITIL processes, rigorously evaluated against the ITIL maturity model, COBIT 5, and ISO 20000 standard requirements.
The insights gained from this evaluation are intended to inform and guide the implementation of ITSM improvements necessary to achieve ISO 20000 certification, thereby enhancing SAMA’s IT service delivery and operational excellence to meet international standards.